Employee Satisfaction Surveys
Employees have opinions and employee satisfaction surveys offer the perfect chance to express those opinions. Not only do the surveys send a clear morale message, but employees use them to tell the owners what, specifically, they'd like changed. Does their reality allow them to perform to their optimum level? If not, what is holding them back?
They’re good for your business.
For your business, when you peel back the onion of customer satisfaction, you’ll find an underlying correlation to employee satisfaction. It takes satisfied employees to produce satisfied customers and takes satisfied customers to grow any business. Satisfied employees tend to willingly make contributions to the organization to ensure its financial security and longevity; realize and take pride in the importance and value of their work to internal and external customers alike; feel valued; welcome personal development and growth; feel free to share their opinions and ideas honestly; and better serve the needs of the customer.
Survey your current employees to save time and money.
Hiring a new employee is expensive. Between the money and time involved with recruitment, training and workplace integration, what may be seen as an immediate hire quickly turns into a laborious, costly undertaking. You definitely want to work on retaining your existing employees. When an employee makes a mistake, they now have gained the experience relating to it. Hiring someone new who is unfamiliar with the details of your company might end up making the same mistake.
Let employees know you are interested in their opinions. Be prepared to share the findings with your people, and most importantly, what next steps will be taken. You should look to improve policies to make them more practical and effective. Also, you should fix problems that demotivate people, compromise customer satisfaction, or diminish performance.
Surveys should be repeated on some time frame to check progress, maybe annually.
While each survey is unique, the better ones should provide insight into the following areas:
- Company values
- Customer orientation
- Effective communication
- Company image
- Work environment
- Performance and development
- Management practices
- Co-Worker relations
- Compensation and benefits
- Future orientation
Third Party Satisfaction Surveys.
TINYPulse, GetFeedback, and BloomFire are just a few examples of third party employee evaluating services. To use most of their software comes at a price. Consider SurveyMonkey and Google Polls as great alternatives to create your own surveys to send, for free. Here is an example we created on Google Polls: